The old ladies cannot read simple instructions on a website. Makes me question their ability to read the right diagnosis and chart for all the patients that come in there. Fake smiles. Talk about you after you leave. They complain about people's attitudes and rudeness, but are inconsiderate themselves.
I called ahead of time to try and see Dr. March and they told me I could, then after I got there they gave me a different doctor. I waited around 2 hours and the doctor saw me for maybe 5 minutes before she said that she was busy and had to go. When I said something to staff, they said I would still be charged for a full appointment, that is very unprofessional. They really need to consider having more doctors on staff, the quality of care shouldn't suffer just because you are busy. I will say the nurses here are very good. I will not come to this network ever again.
The staff is amazing and we always get great care!!
The check in staff and nurses are amazing. We had a new doctor this time who was awful professionally and medically. My daughter tested positive for strep. I said the antibiotic doesn't work for her that he prescribed. After 3 doses she feels worse than when we were seen. They said to call back if it didn't work. I called back 4 hours ago. No response. I just called again. I need to be patient. I'll get a response before 8 tonight. Why did I spend $50 on Saturday if she's still going to be sick on Monday? He also said he thought she was too tall to be a flyer for cheering, and he thought she was thin for that position. He said pudgy girls give more room for error when catching them. We won't be seeing that doctor ever again.
I highly recommend Dr. March- he was very professional yet down to earth and took the time to talk to me about my illness. I was seen very quickly too, although I came early in the day. My only issue is with the check-in desk. The receptionist asks the reason for your visit in front of everyone, which can not only be embarrassing, but is also a HIPAA violation. And what's the point when the nurse asks the same question once you're in the exam room? Please take a cue from other urgent care offices and make this process more private for your patients!
Franciscan Express Care West Lafayette is a US Doctor based in West Lafayette, Indiana. Franciscan Express Care West Lafayette is located at 915 Sagamore Pkwy W, West Lafayette, IN 47906, USA.
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