*VERY DISPLEASED* I sent my laptop in to Computers by Campus when the screen turned on. After a week and a half I called them on the status and they told me it was an operation system issue and they were getting to work on it. After 2 weeks I called them back (upset with no update) and they told me there was an issue and the hard drive no longer worked. ALL MY DATA WAS LOST. After waiting and waiting to see if they could undo their mistake, I waited over a month and FINALLY called them about it. Turned out they forgot about my laptop! My laptop spent 2 and half months with them, and I finally got it back with a corrupted hard drive. I was out my laptop my entire fall semester at Purdue! Horrible experience!
Kept my computer 4 weeks for a minor repair. Forgot my computer was there. Did not follow through with a discount promised when discussing the price when dropped off. Did not offer discount for keeping the computer for 4 weeks when the repair took them one day. I would only suggest using this store as a last option
Highly recommend you go else where. If ever I need a laptop repair again I would drive 1,000,000 miles before returning to this hole in the wall shop. They are completely unprofessional and unorganized. Not only did I have to call and inquire about the status of my lap top, these people "fixed" and changed things on my laptop without my consent. They also lied about when the repair would be completed. I can understand things taking longer than expected, but it would have been nice to be updated on the status of the repair. And when I called, I repeat, I called to check on my lap top and found out exactly what was going I expressed my displeasure and the owner had the nerve to tell me I was unappreciative. Excuse me, my appreciation will be shown when I pay the $200 for the repair. This is your job not a favor. Very unprofessional. DO NOT WASTE YOUR MONEY HERE! It is not worth the headache.
Staff and owner went above and beyond to ensure I had a computer available and working for an important presentation following the catastrophic failure of my laptop. Their prices are fair and integrity is admirable. I highly recommend Computers By Campus for computer repairs and purchases.
So just as a disclaimer the people who worked there were incredibly nice/smart/honest with the best prices in town, however they misdiagnosed the problem with my computer and 65 dollars later I realized my computer not charging was simply because the charger was broken and not because the charger port on my computer had to be replaced. As computer professionals they should have checked that out first before mailing in/replacing my charger port when in actuality it was fine and my charger itself was faulty. They even went as far as saying it was a "mother board problem" perhaps"....So while they were knowledgeable I recommend going to several places to diagnose your computer problem before going there to fix it as they might misdiagnose the problem.
PS now my computer makes this funny little noise...
Computers By Campus is a US Electronics Store based in West Lafayette, Indiana. Computers By Campus is located at 134 W State St #1-H, West Lafayette, IN 47906, USA.
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