(10/3/2017)
Went in to upgrade me and my wife's plan and Greg & Aaron were awesome! Took there time to make sure we got the best deal possible and no pushing felt like I was talking to a friend! Definitely worth your time if you're in the market for a phone or just to change your plan and have some friendly conversation! Thanks guys, appreciate ya!!!
I had another awesome experience at T-Mobile last night! I never received my rebate for a purchase I made back in May so I checked it's status online, but there was no record of it. I went into the store last night with my original receipt and was greeted by both Adam and Aaron, who where both very friendly and extremely helpful! They answered all of my questions and took the necessary steps to immediately fix my problem. I am happy to say that they successfully resolved my issue which made me very happy! I received an immediate credit to my account for the inconvenience of never getting my original rebate! Thank you again, T-Mobile!!! I am a very satisfied customer! ☺
The service is great every time. What I do no like is I have been in 3 times for my phone. I dropped it and cracked the screen. Ok first I was gonna just replace it. Didn't have the funds at the time so I left. Came back in and same phone talked about upgrading using jump again no funds, but would be paid soon. Came in today with the same cracked phone and they even knew it was me. Got all the way up to going to upgrade then as he comes out of the back tells me I can't jump on a damaged phone. Gee thanks would have liked that info before hand. So only way to upgrade is to get my replacement phone ($175) then upgrade. Like I said service is great, but you need to work on giving information on things and not at the last minute.
Went to the store to talk about switching and walked out with a new phone and paying way less for a lot more than I got at my old wireless provider. The staff was great. Extremely knowledgeable and very helpful. I'm so excited about my new phone and my new network.
This shop is the best carrier shop to me ever!! We went here two times for BOGO deal and every time we went, we are very satisfied. Not only for T Mobile deal, staffs are very helpful and kind. Especially Aaron, he helps us a lot to set up all. We really appreciate his help.
T Mobile is a US Electronics Store based in West Lafayette, Indiana. T Mobile is located at 1048A Sagamore Pkwy W #116, West Lafayette, IN 47906, USA.
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