I've visited several ME locations and the West Lafayette location is always a ray of sunshine to walk into! The front desk staff is so friendly and attentive. I feel like they really care about me as a person and my needs. I will definitely recommend this location to my friends and family and for anyone who could use a lift physically and mentally..... I really do think the staff cares and wants to help :)
The massages are decent and the staff is typically warm and friendly. There are locations across the nation, which makes it nice to use while traveling or if you move. The enironment is nice, but has somewhat of a commercial feel. The staff are very professional and make you feel comfortable. Mostly a good experience, but you can probably find better massages from expert local massage therapists.
Have been to this location multiple times. Have had different therapists each time. Manager is very professional and friendly, front desk help is very nice. If you need a massage, facial this is the place to go. Prices are great and so are the services.
Only your home location can make changes or see your full account information. So after I moved, I had to do all account changes through paperwork by printing signings and scanning all the paperwork, which is very inconvenient.
My biggest issue with ME is the membership and corporate franchise policies. The membership is binding without a doctors note or moving 30 miles away from any location. I signed up for the membership when I was single, but I recently got married and was no longer able to afford the monthly membership. The only option I had was to "freeze" the account for up to 6 months, then I had to continue despite my financial inability and have had to make sacrifices in other areas to be able to afford it. I have little time for massages and have 6 left to use before I cancel so I don't lose them. I also can't gift them to my wife more than once every 6 months, so with this expensive payment, we can't even share the experience. I am finally about done with my membership and will be out of this contract.
I have nothing but positive reviews to give to the West Lafayette Massage Envy staff. I was quoted by someone in an earlier post as saying nothing but bad things about the company and that is untrue (I honestly have met that person once). I have had the privilege to not only work there but also to be a guest there. I have never had a bad experience from anyone in that location and I have recommended it to many friends. The front desk, massage therapist, estheticians and management have always been amazing!!! I would highly recommend going to get any service they provide!
This place is downright awful. I worked here briefly and the manager, Allie Judy, is not only incompetent, she's also extremely abrasive and rude to employees and customers. She clearly doesn't have very much management training because she outright asked me about a disability. This is a protected class and it is illegal for an employer to ask outright questions like that. I am in the process of filing a complaint through the EEOC. If overall bad management isn't enough to get you to stay away, the manager, therapists AND esthetician all smoke cigarettes right outside the door. You'd think a spa would be smoke free. Just imagine the esthetician is giving you a facial (which is supposed to be a clean, sanitary experience) and you're overcome by the smell of stale cigarette smoke. I personally would not want to smell cigarettes when getting a massage or facial. Holly, who used to work for the owners, now works for European wax center and evidently has only bad things to say about her time with Massage Envy. Would not recommend working here or receiving services here. Every single person I've known who has worked there and left have only had negative things to say about it. Stay away.
In my opinion you would be better off finding a local expert therapist and avoid this commercial franchise and binding contracts.
Massage Envy West Lafayette is a US Health facility based in West Lafayette, Indiana. Massage Envy West Lafayette is located at 500 Sagamore Pkwy W, West Lafayette, IN 47906, USA.
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