They didn’t clean the suit at all. The odor still there. The only thing they did was iron on the dirt suit. I will never come back
I used them before a big international trip and half of my clothes weren't clean so I took half the order and left a very expensive shirt and suit. When I got back from my trip I forgot about the order but kept using them because they were close. When I would pick up my clothes no one ever mentioned the half order still in the system. I finally got tired of half cleaned clothes and switched to another dry cleaners. When I remembered my half order I called and they said "oh yeah you have an open order but we threw your clothes away"! No apologies...no one thought to call me...no one even mentioned it when I picked up my other orders. Just like that I lost my suit and shirt. Def. would not recommend.
This dry cleaner is very hard on clothes I gave them over $400 worth of new shirts to dry clean and they burned ColorStay marks in all of them. And when I confronted the owner they just scraped off the material and re dry cleaned them and he said there was nothing wrong with them that was normal and he proceeded to show me five or six other shirts that had the same problem , for some reason he thought that was an excuse for him screwing up my shirts. I went to another dry cleaner and ask them if that was normal to have those marks on a shirt and they said shirts should never get those marks no matter how old they are, if they're cleaned correctly. so whatever you do if you have a choice do not use this dry cleaner they will ruin your clothes!
HORRIBLE SERVICE!
However, he immediately called me back and said that he could figure out a way to help me out if I could bring the shirts ASAP. I rarely see companies go out of their way to make customers' experiences great, so I'm very impressed with these guys.
I realized late in the morning that I had forgotten to have some shirts cleaned that I needed for a trip. I called to see if I could have them back same-day but the guy let me know that I was a little too late in the day for that.
Never had a problem. Everything is always ready when they say it will be and the clothes are always clean and look great. Prices seem reasonable, guy at the desk is always nice and friendly. No reason to go anywhere else!
Executive Dry Cleaners is a US Laundry based in West Lafayette, Indiana. Executive Dry Cleaners is located at 1048 Sagamore Pkwy W, West Lafayette, IN 47906, USA.
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