The professional as well as the emotional dynamics of the facility make this an excellent place
Went there for an MRI but they forgot to put the MRI on the original bill so we got an additional bill a month and a half after the fact for an additional large chunk. They played with their numbers to get the max billing out of their estimates. They could not figure out what was wrong with her after several visits, they wanted to do an autopsy and said they would take care of the autopsy charge but at this point, one month later, I am still being billed for it. I would recommend taking your pet somewhere else.
My dog needed two surgeries, supposedly two weeks apart. First surgery went OK (removed all knee support). Wanted me to wait five weeks for TPLO surgery while my dog was essentially left immobile from first surgery. After care is minimal. Felt like we fell in the cracks. Very impersonal.
We took our 2 year old Akita Amaya here after the University of Illinois couldn't do her surgery. She basically broke her neck and the break was so bad that Purdue was the only place that was comfortable enough to do her surgery. I found the doctor's to be very educated on her problems and knew what needed to be done, and all are so compassionate.
They do good work but it is all about the money. I felt that they did not really care about the family, it was more about padding the bill.
To be sure they are a good hospital, but their bedside manner needs a lot of polish. Human interaction and setting expectations lacking.
Purdue University Small Animal Hospital is a US Veterinary Care based in West Lafayette, Indiana. Purdue University Small Animal Hospital is located at 625 Harrison St, West Lafayette, IN 47907, USA.
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